Great customer service doesn’t come from India
Whenever I need something beyond groceries, gasoline, and other daily needs, I like to do a lot of searching to find the best person or company to meet my needs. I don’t shop by price, reserving that tactic for groceries, gasoline, and other daily needs.
In the early morning hours of September 1, 2011, I had a serious computer problem. Not a great time to be having such problems because so many businesses close for holidays. I knew that if I didn’t get my problem resolved on Thursday or Friday, it was highly likely that it wouldn’t be resolved until the following Tuesday. I might have to spend four or five days not blogging. That would be devastating….
I resorted to a Google search for “San Diego mobile computer repair.” I called the first person in the returns, but he couldn’t come out until Friday morning at 8:30. I really wanted someone on Thursday afternoon, or even Thursday evening.
I called the second, third, fourth, fifth, sixth, seventh……….. companies. None of them could come out until Tuesday after Labor Day. Sounds like some people wanted the weekend off.
I returned to #1 and asked if 8:30 on Friday morning was still open. It was. How lucky for me.
That #1 company was aGeek2Go.
My Geek, Nick, arrived a few minutes earlier than 8:30. After just an hour of testing things, he determined that it was the power supply. Unfortunately, I had a mini-tower computer, and power supplies for my brand weren’t available. However, Nick found one on the Internet for just a few hundred dollars. Add in shipping and installation, and the cost would be more than a brand new computer. I guess you know what I did.
Because of my description of how my computer failed, Nick thought that the hard drive might also be damaged. While I was buying a new computer and setting it up, Nick took my hard drive back to his office to recover a life-critical file. He emailed it to me that afternoon. Too bad I gave him the wrong file name; I was now on life support.
On Saturday morning Nick brought my hard drive back, set up so that I could use it as an external hard drive. All my files were there, including the critical one. The fact that I had no idea what the file name was makes a good case for doing things manually. My computers are so automated that I don’t remember file names like in the olden days. I just click on little icons and everything runs automatically.
aGeek2Go‘s price was reasonable, and Nick was the ultimate professional; knowledgeable, personable, and helpful. To get all three in any one individual, especially here in Southern California where so many people are of the ME generation, was an unexpected surprise and pleasure.. So thanks, Nick! Here’s to you!
If any local readers need quick computer repair at reasonable prices, I can highly recommend aGeek2Go, in case you don’t have one in the family.
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